Signature Requests Terms

A paid-account holder (the “Sender”) uploads a PDF, places the signature fields and chooses who should sign (the “Signers”). Each Signer receives a private link by email from signature@freeflowstore.com. Opening the link is how they are identified, and no account is needed to sign. The Sender can see who has opened and signed, send reminders, and cancel the request at any time.

Sending Signature Requests is part of the paid plans. You can also sign a document yourself, for free, without sending it to anyone.

Freeflow only delivers the request and records what happened. We are not a party to any document or agreement, we do not read or review documents, and we give no legal advice.

The Sender is solely responsible for the document and its contents, for having the right to send it, and for deciding whether an electronic signature is valid and sufficient for their purpose and in their country. Some documents, such as certain wills, property transfers or court filings, may not be signable electronically at all.

If you are unsure whether an electronic signature is enough for your document, ask a qualified professional before you rely on a Signature Request.

A signature made through Freeflow is a simple electronic signature with an audit trail: the Signer’s name and email address, the time, the IP address and browser used, their agreement to sign electronically, and a SHA-256 fingerprint of the document.

We do not verify anyone’s identity beyond their access to the email link. Anyone who has the link can sign as that person, so Signers should not forward it.

As a Sender you confirm that you have the right to send the document to each Signer, that the Signers’ email addresses are correct and may be used for this purpose, and that your document does not contain anything unlawful. You are responsible for the messages you write and for what you ask people to sign.

• Allowance. Each paid plan includes a number of Signer emails per calendar month. One Signer invited uses one. The allowance does not roll over.
• Link validity. You choose how long the links stay valid, up to 30 days. After that the request expires and the document is deleted.
• Cancelling. You may cancel a pending request at any time. Signatures already made are kept in the audit log.
• Limits. To prevent abuse we limit how many emails can be sent per hour and to any one address per day.

You can decline at any time, and you are never required to create an account. By signing you agree to do so electronically and confirm that you are the person the request was sent to.

If you did not expect a request, ignore the email or tell us on our Discord. Your name, email address, IP address and browser details are recorded as part of the audit trail described in section 7. Please do not forward your link: anyone who holds it can sign in your name.

What	How we keep it
The PDF you send	Stored encrypted only until everyone has signed, someone declines, the Sender cancels, or the link expires. Then it is deleted.
The signed PDF	Emailed to every Signer and to the Sender (or to up to three addresses the Sender chose), with a certificate page at the end. Signers cannot download anything from us, so please save that email.
The Sender’s copy	One encrypted copy, for the Sender only, for 30 days on Plus or 90 days on Pro, so it can be downloaded or sent again. After that it is deleted.
Undelivered emails	We keep trying until the Sender’s keeping period is over.
The audit log	Kept with the Sender’s account. See section 7.

We have no obligation to keep records beyond these periods, so the Sender should keep their own copy of anything they need.

For the Sender’s account we keep a log for each request: its title, the Signers’ names and email addresses, when each step happened (sent, viewed, signed, declined, completed, and every time the signed copy was emailed, failed to send, was sent again or was downloaded, with the address), IP addresses, browser details and the document fingerprints. We do not keep the document itself in the log.

The Sender can download the log for their own records. See our Privacy Policy for how personal information is handled and how to ask us about it.

Do not use Signature Requests for spam, harassment, impersonation, fraud or anything unlawful, and do not try to get around the sending limits. We may suspend or end access for accounts that do, with or without notice. Report abuse on our Discord.

Signature Requests are provided “as is,” without warranty that they will be uninterrupted or error-free, or that any email will be delivered. To the fullest extent permitted by law, Freeflow is not liable for disputes, losses or damages that come from documents sent or signed with it, from emails that are delayed, filtered or not delivered, or from the service being unavailable, and is not liable for indirect, incidental or consequential damages, including data loss.

Where liability cannot be excluded, Freeflow’s total liability for any claim arising from Signature Requests is limited to the amount you paid to Freeflow for them in the six months before the claim arose.

These terms are governed by the laws of the United Kingdom. Any dispute not resolved through our support process is subject to the jurisdiction described in your purchase receipt or as otherwise notified to you.

We may update these terms from time to time. Each update gets a new version number and “Last updated” date above, and each signature records which version applied when it was made. When we make a material change, we will tell account holders who use Signature Requests before it applies to them.

Questions about these terms or about a request you received? Contact us on our Discord, or see our Support page.